FAQs

General & Rental Policy FAQs

What do I need to rent an item?

1. Valid TX Driver Licenses.
2. Current Address and address/location where the work is being performed at
3. Two telephone numbers (work, home, or spouses, or cell)
4. Payment at time of rental (cash, check or credit card)
5. Deposit Money – on certain rental items!

We take Personal Checks, Business Checks, Cash or Credit Cards.

When Does My Rental Time Start?

We offer a variety of different rental rates. Your rental time starts from the time payment is made and possession of your rental item. Below is a breakdown of our hourly, weekly, and monthly rate:

4-hour rate: 4 consecutive hours during store hours
Day rate: 24 consecutive hours
Week rate: 7 consecutive days to the same time
4-week rate: 4 consecutive weeks to the same time
Saturday after 12:00pm: If the customer picks up the item on Saturday between noon and 2:00pm and returns it on Monday by 9:00am the customer is only charged for a 1-
day rental rate.

For equipment, that has a meter attached to it, up to 8 hours of usage, equals a one-day charge.

Does the tool or equipment have to come back clean?

We clean and service the equipment, however if the equipment is excessively dirty i.e. caked mud or other debris is wrapped around the equipment in a manner that will take more time than usual we will add on a cleaning fee to cover the time to clean the piece of equipment. This will be determined on a case to case bases. Questions regarding this policy, please ask a counter sales associate before renting.

Does the equipment need to come back full of fuel?

Small equipment that does not require a trailer does need to be filled with fuel. Smaller equipment goes out full and must come back full. Larger equipment must be returned with the level of fuel it left the store with. Any equipment, needs a trailer or is towable will need to be filled up with gas or diesel.

Do you have special holiday hours?

Yes. Please call the store for holiday hours. For a listing of store phone numbers, please see the contact us link on our website: https://phpstack-5786862327587.cloudwaysapps.com/contact-us/

Are you open on Sunday?

No, but for your convenience, all items rented after noon on Saturday, can be returned Monday morning by 9:00 AM for the one day rate.

Is your equipment contractor grade?

Yes, all our equipment is contractor grade and has been tested by true professionals in all field types. If your equipment is not great then your project will not go as easy as you were expecting.

Do you deliver large pieces of equipment?

Yes. Normal delivery hours are Monday – Friday 8:00a.m. to 5:00p.m and Saturday 8:00am – 1:30pm. We do have some conditions during holiday times. Please call a counter sales associate if you have any additional questions.

Is there a delivery and pickup charge?

Yes, there is a delivery charge. The charge is determined by ZIP code in the RGV/ Corpus Christi area and varies on how many items are loaded. The delivery charge does not include set up and/or break down of the rented items. Rental items will be dropped off to the nearest and convenient ground level or loading dock near your project site. Please call for rates on unique situations. Our drivers are instructed to deliver the rental items in a convenient location and should be ready for pickup the same way. Do not forget that we charge a fuel charge if the item(s) need to be filled up prior to being picked up by us.

Can you deliver the equipment without me being there?

Yes, provided that we can leave equipment in a safe location so theft or abuse will not happen to the rental item(s). We will need a signed copy of the contract before we can leave any equipment unattended. Please remember that all delivered items are the customer’s responsibility from time out on rental until it is returned.

What is your cancellation charge for orders?

We will issue store credit for unforeseen circumstances or bad weather if the items has not left the store.

Can I pay cash for large & expensive pieces of equipment?

Yes, cash, check or credit card can reserve all large pieces of equipment. In addition, if you are paying for the rental, but not the person who is picking it up, be sure to let the counter personal know this. They will ask for the name of the person picking up the equipment.

Where are you located?

We have six locations to serve you Monday-Friday from 8:00AM to 5:00PM and Saturday 8:00AM to 2:00PM. For addresses and phone numbers of our stores, please visit https://www.rentalworld.com/contact-us/

Inflatables FAQs

Is Rental World complying with TDI Texas Department of Insurance?

Yes, all of our rides and bouncers are state inspected and have been issued a TDI Amusement Ride Compliance sticker that is similar to an automobile safety inspection sticker.

We are finding that more municipalities and schools are requiring the compliance stickers for inflatables and rides they rent. Every year our bouncers and rides are inspected for safety by the state. Many other inflatable companies do not have stickers and are not inspected by the state. For a complete listing of inflatable companies who comply with TDI you can visit the TDI website: http://www.tdi.texas.gov/commercial/documents/lcamcurrentsticker.pdf.

What is required prior to setup?

Remove any animal residue, large rocks, bricks, sticks twigs, and toys where the bouncer will be located and make sure there are no underground hazards such as sprinklers, cables, water/gas lines.

Do I need a generator if my bouncer is 100 feet away from a power source?

Yes, if your power source is 100 feet way from the bouncer, you will need to rent a generator.

What is your cancellation charge for orders?

We do not have a cancelation fee; instead, we will apply store credit on their next rental item.

How much space do I need for a bounce house?

It depends on the unit because we have different sizes, but for a 15’x15′ it requires a three-foot clearance around the unit. At a minimum, an 18’x18′ clearance is necessary.

How are your inflatables anchored?

We follow the manufactures recommendations at all times when we anchor our inflatables. We use straight stakes, screw stakes, or sand bags as weights.

If a storm is happening during my event, what should I do about the bouncer?

First, get everyone out of the bouncer and deflate it! Thunderstorms with lightning are dangerous situations for inflatables. It is important the blower is disconnected from the power source to prevent a lighting sticking from damaging the power source if it strikes the blower, or vice versa. Leave the tarp and place it over the unit and blower after it is delated in case of rain.

What is your weather cancellation policy?

We reserve the right to cancel any reservation if there is severe weather. We will discuss conditions and safety factors. The units become very slippery when they get wet and slipping can injure children and adults. High wind is also dangerous. Safety of the children will always be our first priority.

What if it rains and we did not get to use the bouncer at my party. Can we get a refund?

No. All rental charges are for time out, whether used or not.

If the bouncer was delivered, therefore, it is rented and taken out of inventory and no refund or store credit will be given. It is the responsibility of the customer to call at least a day before the event and reschedule the delivery of the bouncer. If you cancel the bouncer before being delivered due to weather or unforeseen circumstances, you can get store credit.

How long is the rental for a bounce house?

Our rental rates are from 4 hours, 24 hours and weekend rates.

I have gotten a priced from a competitor and it is lower, will you match it?

Yes as long as it is reasonable in nature, the products you are comparing are the same and the company is on the TDI website plus it is in writing. The truth is this is usually not the case and some companies don’t have their inflatables inspected by TDI Texas Department of Insurance. If they are not on the TDI website, YOU would be liable if a child gets injured. If prices are significantly different, there is usually a reason. Ask why before you compare on price alone.

How long does it take to set up an inflatable and take it down?

Again, it depends on the size of the bouncer you rent. For a 15×15 bouncer it takes our technicians approximately 15-20 minutes to set up the unit and go over the safety rule.

Why can’t you wear shoes or jewelry in the bounce house?

Shoes of any type can puncture the unit, cause ankle injury hurt another child and jewelry may become a choking hazard. It is also recommended to remove eyewear.

Can I pick up a unit and set it up myself?

Yes, for smaller bouncers customers can pick them up. Small bouncers are easy to set up and we will go over the instructions with you for the unit. For larger bouncers we prefer to deliver and setup the unit for you.

Does the inflatable have to be set up in a yard or on grass?

No, many of our units are set up in the parking lots of preschools, shopping center, churches and office buildings. Instead of anchoring the units to stakes in the ground, we anchor them with sand bags for your safety. Our larger inflatables must be anchored with stakes.

Do you have insurance?

Yes. The lessee or using party shall be in charge of operation, and are fully responsible for the operation after receiving the unit. Lessor is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or any damage to any personal property.

Does there have to be adult supervision present?

Yes! A supervisor 18 years of age or older, must be present when anyone is in the unit to ensure its safe operation. The supervisor is there to help everyone get in and out of the unit safely.

How far in advance should I reserve a bounce house?

We typically recommend that a bounce house be reserved three to six week in advance of the date needed. During the summer months, the most popular units are booked at least a month to a year in advance and many weeks we have nothing to rent. Our recommendation is that you book as soon as you know the date you might need a bounce house.

Do you require a deposit?

Yes, we require a 50% deposit to reserve the bouncer, especially during the busier times of the year. Before the bouncer leaves the warehouse, the bouncer needs to be paid for in full.

We have a first come first serve policy for customers who are simply walk-ins.

How many children can bounce at one time?

Bounce House Children Capacity

Tent FAQs

How are our tents used?

Our tents are used in many different ways by many different people. From open air, elegant dining solutions to city festivals to outdoor weddings and more. Be sure to check out our photo gallery!

How long does it take to install a tent?

It depends on the size of the tent and options you have selected. Generally speaking, once you have your PartyCAD layout, the actual tent installation could take a few hours.

Can you install electricity in the tents?

Yes! We have super quite generators to power just about anything ranging from air-conditioning to lighting.

What are your tent types and uses?

There are basically 6 types of tents Rental World rents to clients they are: Pole , Tension, Frame, Keder, Frame/Cable and Structure or sometimes refered to as Clearspan Tents. For weddings the tension or frame tents are the most popular.

What is the price of a tent rental?

Before we are able to give a price of a tent, certain questions need to asked such as what size will be needed, what anchoring can we use based on the surface, and what style of tent are you requesting. The following chart summarizes the basic attributes:

Tent Rental Price

What do I need to do to prepare the area before you install a tent?

The area needs to be totally free of any structures, furniture or other items. This includes the area adjacent to where the tent will go. Rental World will give you more details when you place your order.

Can I cook or have candles in a tent?

Generally, no. While our tents are flameproof, they are not suitable for grilling or other forms of cooking. Licensed caterers can use equipment to keep food warm inside a tent. Any grilling or other cooking must occur outside the tent area or in a separate tent designated only for catering use. Catering tents always include fire extinguishers. As for candles, it is okay to use battery operated flameless candles and we do rent them.

What size of tent do I need?

The guidelines are based on plated and buffet style with guests seating at 60’ rounds with 8 chairs per table or 8’foot rectangle tables with 8 chairs per table. For questions about what size tent you will need, please call one of our Event Planners and they will be happy to help you.

Ceremony with partial seating (includes aisle and ceremony space) | 6-8 SQFT per person
Ceremony with full seating (includes aisle and ceremony space) | 8-10 SQFT per person
Cocktail Party (includes bar space) | 10-12 SQFT per person
Cocktail Party with Dancing (includes bar space) | 14 SQFT per person
Sit-down plated dinner (includes bar space) | 18-20 SQFT per person
Sitdown plated dinner w/dancing (includes bar space) | 20-22 SQFT per person
Buffett dinner (includes bar space) | 20 -22 SQFT per person
Buffett dinner w/dancing (includes bar space) | 22-24 SQFT per person
Lounge area | 200 SQFT
Additional bar space | 200 SQFT

Additional dance floor and band space 3 SQFT per person

What is the tent cancellation policy?

Rental World requires a NON-REFUNDABLE tent deposit to reserve our tents. When you reserve a tent and any accessories, we immediately remove them from our inventory and schedule a crew. In addition, if a tent is installed and the client later asks us to move the tent, additional charges will occur.

Can we Move a Tent Once Installed?

We schedule our event crew to do other tent installations and this will delay them getting to the next job site. Rental World treats this like another tent rental and additional charges will occur.

Does Rental World setup and takedown the tables and chairs once the tent is up?

Yes, we will setup and takedown your tables and chairs if you have paid for this service. If you did not request this service, Rental World will leave the tables and chairs stacked neatly under the tent and request that they be the same way when we return for pick-up, unless prior arrangement have been made. If you did not pay for setup and takedown service, a fee will be charged if the tables and chairs are not stacked neatly under the tent.

Do I need a permit?

Tent permit requirements and fees vary by county and city, and by tent size and style. Leave it to the professionals at Rental World to handle the tent permitting for your event. Just ask one of our Event Planners for pricing and details.

What are my options if the area I want to use is muddy or not suitable for my guests to walk on?

We can install flooring and cover with the carpet or turf. This is an ideal way to give a more comfortable and upscale feel to your space. A temporary floor can also keep your guests dry in case of rain. For more information about tent flooring and turf colors, please contact one of our retail stores and tell them the tents location.

How can I be sure we can safely install stakes?

You are responsible for informing Rental World of private utilities such as sprinkler lines, landscape lighting and invisible dog fences. For example, Pole or Tension tents must be stacked and water barrels cannot be used for anchoring the tent.

What are the styles of tents available for a wedding?

There are several styles of tents that are available for a wedding or party. The type of tent will depend on your budget. For instance, Pole or Tension tents are less costly than a Keder or Structure tent.

When Planning for a party, how do you determine the size of tent needed?

Call one of our Event Planners and they will be glad to help you determine the size tent you will need. As a reference, you can also reference the below information.
1. First determine the number of guests you are inviting.
2. Determine the type of activity you will be having: dancing, sit down meal, buffet service, !2 piece band or a DJ?
3. Determine the location for the tent.
4. Determine if the tent will be on asphalt, concreate, grass, dirt or sand.
5. Calculate for dance floor – 2-4 square feet per person. For a 200 person wedding an average dance floor size is 20’ x 20’.
6. Calculate for seating: 10 foot round table = 100 square feet, 8 foot table = 80 square feet, theater style seating = six square feet per person
7. Calculate for entertainment: Four piece band = 12’ x 20’ stage. DJ = 10-‘ x 10’ space.
8. Calculate for food – A served meal takes less space inside a tent but you must think about preparation/service area that a caterer will need. If you are planning a buffet, make sure you allow for the tables, any aisle space on either side and an area for line-up. Don’t forget space for the head table

Does one style of tent require less staking than another? How about center poles?

Frame, Structure or Clearspan tents require minimum staking and have no center poles. Traditional push/pole and tension tents require more extensive staking and have a center pole.

What colors tents do you have?

It depends on the type of tent, but we have the following colors: White, Clear, Texas Flag Design, Green/White Strip, Blue/White Strip, Red/White Strip and Mexican Flag Design.

Tent Color Chart

Do you carry tent liners?

YES! Rental World now carries fire resistant tent liners to give your event an even more elegant look. Rental World also carries leg covers to drape tent legs for a sophisticated appearance with or without a tent liner. Aside, from standard stock liners in 20ft, 30ft, and 40ft widths, Rental World can custom drape almost any size and type tent or venue. Please contact one of our retail stores for more information

What types of sidewalls are in stock?

We have solid, clear, and cathedral-window sides available. For more information visit our tent accessories webpage.

Do you have basic lighting for tents?

Yes, please see our Party Center webpage and look under lighting

What if it storms during my event?

We encourage you to have a ‘rain plan’ in case of inclement or severe weather. When helping you to select a tent style, we will discuss weather conditions and which tents are designed for wind, rain, or cold weather. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected.

What venues have you installed wedding tents?

We have installed wedding tents throughout the RGV area and Corpus Christi. Such venues include but are not limited to Casa Los Ebanos, Puesta del Sol Arroyo , Namar Event Center SPI, and Cinnamon Shore Mustang Island just to name a few. Be sure to check out our trusted vendors listing.

What is the difference between a tent and a canopy?

A canopy is just the top of the tent. But most of our customers use the terms incorrectly and interchangeably so please try to specify whether you want sides. Generally, in the summer, you will get very hot if you do have sides as the air cannot circulate. Also, note that we do a lot of tents in the summer with sides and air conditioning.

How can I get a PartyCAD layout of my event?

If you book your tent, tables and chairs with us we will create a PartyCad layout for FREE. This will greatly improve the planning process. Rental World has many designs and layouts of venues in the RGV and the Corpus Christi area that can be used as templates during the initial planning process. Many of our clients have found it extremally useful to have a Rental World event planner attend event meetings. We can show and discuss the event design on a large screen via computer projector and make layout changes on the fly during the meeting. At minimum, e-mailing diagrams for review, discussion, and approval proves to be an extremally valuable tool. Below are just a few clients where we have used PartyCad in helping them plan events.

Buc Days 2014
Amy McCoy
1513 N. Chaparral St.
Corpus Christi, TX 78401
Phone: 361-882-3242

Oxy Chem-Mexichem 2014 Ground Breaking Ceremony
Ingleside, TX
Heather Margain-Martinez
Phone:956-429-0606
Email: Heather_Margain@oxy.com

Fiesta De La Flor 2014
Paulette Kluge
Corpus Christi Convention & Visitors Bureau
101 N Shorelane Blvd., Suite 430
Corpus Christi, TX 78401
Phone: 361-826-0656
Email: PKluge@VisitCorpusChristiTX.org

Sandra Pope, Event Coordinator in Brownsville, TX
IBC Bank 30th Anniversary – Oct 2014
Phone: 956-832-3220
Email: SandrasPope@yahoo.com

29th Annual Cattle Baron’s Ball 2014
Christina Hoover Dyer, Event Coordinator in Corpus Christi, TX
Phone: 361-947-1778

Diamond Point Catering Services
PO Box 244 Corpus Christi, TX 78403
Sara Rhoades, Sales and Acct Mgr
Phone: 361-884-1399
Email: SarahR@DiamondPointCatering.com

Party Equipment FAQs

How soon do I have to place my order?

The sooner the better!!!. For tents and large-scale events, you should be thinking of one or two months in advance or even earlier if you could. For small orders, usually a week or two is sufficient. Our linens, we would appreciate three day’s notice. On tables and chairs, we can usually live with shorter notice. If you’re planning a May or October wedding with a tent, you should try to book early….very early

Is there a deliver charge?

Yes, there is a deliver charge. The charge is determined by zip code in Corpus and the Rio Grande Valley area. The delivery charge does not include set up and/or break down of the rented items. Rental items will be dropped off to the nearest and convenient ground level or loading dock. Our drivers are instructed to stack rentals in an organized, mutually convenient place and should be ready for pick up the same way. We do charge more for delivery/pickups that require carrying merchandise up or down stairs, showing up at specific times or weekends or locations that are a great distance from our warehouse. Please call for rates on special situations.

Can you deliver without me being there?

Yes, provided that we can leave equipment in a garage or a covered porch and you have already signed the rental contract at our store. Please remember that all delivered items are the customer’s responsibility from time of delivery until it is return.

What is your cancellation charge for orders?

We do not have a cancelation fee; instead, we will apply store credit on their next rental item.

Will your delivery driver carry tables & other rentals into my house, downstairs etc.?

No we cannot do this for insurance and liability reasons. Our delivery personal will stack them in an organized, mutually convenient location and will pick them up the same way. Most often, this would be your back yard or front door. Anything beyond that is your responsibility to move.

Do you set up the tables and chairs?

This service can be provided for an extra fee depending on the time of year and the scope of what is required. Please call one of our stores for more information.

What about loss?

Breaking, missing or weather damaged items are charged at retail replacement value. Please call one of our stores for details concerning your specific rental order.

Do I have to wash the dishware, glassware, and flatware?

No, but rinsing and/or scraping them free of food and debris is required. Cleaning charges will apply if the items are not returned in a reasonably sanitary condition. Some items may require a cleaning deposit. Please pour liquids out of the glasses and coffee urns.

Do I have to wash tablecloths?

No, please do not wash our linens instead make sure they are shaken free of loose items such as rose petals, confetti, excess food, glitter, etc. Do not put wet linens in bags because they may mildew, instead let them air dry before you put them into a bag. Upon receiving your linens, it is your responsibility to inspect and count the linens. Linens that are returned damaged are assumed to have been damaged unless otherwise noted.

How many glasses do I need?

The rule of thumb is a glass and a half per person.

I have gotten a priced from a competitor and it is lower, will you match it?

Yes as long as it is reasonable in nature, the products you are comparing are the same and it is in writing. The truth is that is usually not the case and especially for commercial or large-scale productions you should know what your suppliers track record is. Not everyone has done what we have over 25 years or have the design knowledge and experience to complete your event needs and execute them in a safe and professional manner. If prices are significantly different, there is usually a reason. Ask why before you compare on price alone.

How do chafing dishes keep the food warm?

Sternos should be lit and hot water should be placed in your Chaffing Trays about a half hour before serving time. When setting up remove lids from the sterno cans. Think about renting an URN just for hot water and rent a metal coffee pot also.

How do your coffee urns work?

Large Coffee/Tea Urns take time to heat up. Find out how much time you need based on the number of cups you are making and turn them on or plug them in in advance accordingly. Have sugar/milk creamers filled if possible, or readily available for filling. Spoons/forks/plates/napkins also need to be readily available. And don’t forget serving or slicing utensils! If you are serving frozen goods, remember to take out to soften for easy serving. Dipping a metal utensil in hot water can help. Have a metal bucket available for this (metal helps retain the heat). Again, think about renting an Urn just to keep water hot for this (and for filling the chafing trays).

You don’t have prices on your website, are estimates free?

Yes, telephone and/or email estimates are free. You’ll find out staff willing to spend as much time with you on the phone or online, and gather the necessary information to help plan your event and estimate the costs. If you require one of our tent technicians to travel to and inspect your party/event site, we will usually require a small deposit which is applied towards the cost of your tent rental.

Tool & Equipment FAQs

What do I need to rent an item?

1. Valid TX Driver Licenses.
2. Current Address and address/location where the work is being performed at
3. Two telephone numbers (work, home, or spouses, or cell)
4. Payment at time of rental (cash, check or credit card)
5. Deposit Money – on certain rental items!

We take Personal Checks, Business Checks, Cash or Credit Cards.

When Does My Rental Time Start?

We offer a variety of different rental rates. Your rental time starts from the time payment is made and possession of your rental item. Below is a breakdown of our hourly, weekly, and monthly rate:

4-hour rate: 4 consecutive hours during store hours
Day rate: 24 consecutive hours
Week rate: 7 consecutive days to the same time
4-week rate: 4 consecutive weeks to the same time
Saturday after 12:00pm: If the customer picks up the item on Saturday between noon and 2:00pm and returns it on Monday by 9:00am the customer is only charged for a 1-day rental rate. For equipment, that has a meter attached to it, only 8 hours of usage.

Does the tool or equipment have to come back clean?

We clean and service the equipment, however if the equipment is excessively dirty i.e. caked mud or other debris is wrapped around the equipment in a manner that will take more time than usual we will add on a cleaning fee to cover the time to clean the piece of equipment. This will be determined on a case to case matter. Questions regarding this policy, please ask a counter sales associate before renting

Does the equipment need to come back full of fuel?

Small equipment that does not require a trailer does need to be filled with fuel. Smaller equipment goes out full and must come back full. Larger equipment must be returned with the level of fuel it left the store with. Any item the equipment needs a trailer or is towable it will need to be filled up with gas or diesel.

Do you have special holiday hours?

Yes. Please call the store for holiday hours. For a listing of store phone numbers, please see the contact us link on our website: https://www.rentalworld.com/contact-us/

Are you open on Sunday?

No, but for your convenience, all items rented after noon on Saturday, can be returned Monday morning by 9:00 AM for the one day rate

Is your equipment contractor grade?

Yes, all our equipment is contractor grade and has been tested by true professionals in all field types. If your equipment is not great then your project will not go as easy as you were expecting.

Do you deliver large pieces of equipment?

Yes. Normal delivery hours are Monday – Friday 8:00a.m. to 5:00p.m and Saturday 8:00am – 1:30pm. We do have some conditions during holiday times. Please call a counter sales associate if you have any additional questions.

Is there a delivery and pickup charge?

Yes, there is a delivery charge. The charge is determined by ZIP code in the RGV/ Corpus Christi area and varies on how many items are loaded. The delivery charge does not include set up and/or break down of the rented items. Rental items will be dropped off to the nearest and convenient ground level or loading dock near your project site. Please call for rates on unique situations. Our drivers are instructed to deliver the rental items in a convenient location and should be ready for pickup the same way. Don’t forget that we charge a fuel charge if the item(s) need to be filled up prior to be picked up by us.

Can you deliver the equipment without me being there?

Yes, provided that we can leave equipment in a safe location so theft or abuse will not happen to the rental item(s). We will need a signed copy of the contract before we can leave any equipment unattended. Please remember that all delivered items are the customer’s responsibility from time out on rental until it is returned.

What is your cancellation charge for orders?

We will issue store credit for unforeseen circumstances or bad weather if the items has not left the store.

Can I pay cash for large & expensive pieces of equipment?

Yes, cash, check or credit card can reserve all large pieces of equipment. In addition, if you are paying for the rental, but not the person who is picking it up, be sure to let the counter personal know this. They will ask for the name of the person picking up the equipment.

Where are you located?

We have six locations to serve you Monday-Friday from7:30AM to 5:30PM and Saturday 7:30AM to 2:00PM. For addresses and phone numbers of our stores, please visit https://www.rentalworld.com/contact-us/